Things to watch out for

Two lists: known quirks in the current build, and the questions that come up most often.

Known quirks

Small issues in the current version. Knowing about them saves a lot of head-scratching.

Where	What happens	What to do
Tier form	The Next button doesn't check your work — validation only runs on Submit.	Press Submit; if there's a problem the app jumps you back to the step that has it.
Edit batch	The manufacturing date can display with the day and month swapped.	Re-pick the date from the calendar before saving.
Batch date field	Typing a date doesn't always register, so you get "Manufacturing Date is required" despite seeing a value.	Use the calendar picker.
Batch Total Units	Accepts letters while you type; the number check only happens on Save.	Enter digits only.
Label ranges	Can only be created and deleted, not edited.	Delete the range and create a new one.
Batches pagination	The "next page" arrow always looks clickable, even on a single page.	Ignore it if the page doesn't change.
Settings → Can use points	The switch doesn't save correctly in this build.	Contact support if you need it changed.
Embedded pages	Some pages look blank for a few seconds before content appears.	Wait a moment before refreshing.

Frequently asked questions

Customers aren't earning any points

Work through this in order:

1. Settings → Active is on.
2. You have at least one tier, and the customer's number falls inside its range.
3. On that tier: give points on each order completed is on and the point earning ratio is set.
4. Remember "completed" means delivered, not paid — points arrive when the order is delivered.

Scans verify but pay nothing

The tier is missing its scan settings. Open the tier, turn on Allow rewards on scan, and set the scan reward type and value. Do this for every tier, not just one.

A campaign isn't showing for customers

Check all four:

• the campaign is Active,
• it's Customer Facing,
• today's date is between its start and end,
• it isn't tagged ways_to_spend, which moves it to the Spend section rather than Earn.

A customer dropped down a tier

Their tier's threshold type is set to Current Point Balance, so spending points lowers their number. Switch the tier to Overall Points Earned if you don't want that.

The check point numbers won't save

Each step must start where the previous one ended and finish higher than it starts. Make them run continuously — 0→100, 100→250, 250→500. Messages like "Start range should be less than X" mean there's a gap or an overlap.

Products aren't appearing in Batches

Press Sync Products, wait a few seconds, then refresh. Products added to Shopify after your last sync won't be there until you run it again.

A customer says a valid code says "already claimed"

Each code can only be claimed once. If they insist it's their first scan, check whether that label range was used for testing before it went out.

I want to pause everything without losing data

Settings → Active off. Balances and history are kept; earning and spending stop until you switch it back on.

Where do I see a customer's points history?

The customer sees it themselves on their rewards page under View activity — every transaction with its note and date.

Getting help

When you contact support, include:

• your store's .myshopify.com domain,
• the page you were on and what you clicked,
• the exact text of any red error or toast message,
• for scan issues, the auth code and the batch it came from.

Related pages

• Glossary
• Settings
• First-time setup